To obtain a return authorization, read our terms and conditions below and fill out a request form.
All returns (defective or otherwise) must have an approved Return Authorization number (RA#).
Trend and other compatible cartridges have a lifetime warranty on toner cartridges and 12 months on compatible inks. Damaged items must be reported immediately upon receipt and the damage must be noted on the carrier’s paperwork
Defective Returns – Printers and Other Equipment
Return issues for copier and fax products will have to be taken up with manufacturer directly. If the equipment fails to operate after removing from the box, contact the manufacturer’s technical support toll-free number listed in the instruction manual and warranty registration card, or go to the following websites: www.brother-usa.com, www.epson.com, www.usa.canon.com, www.lexmark.com, www.okidata.com, www.samsung.com, www.xerox.com, www.kyoceradocumentsolutions.com. Provide the model and serial numbers. The manufacturer will provide details on next steps.
Non-Defective Returns
Sales are final on special order items – no cancellations or returns. Returns must be in original packaging and factory sealed where applicable. If product is not received in resalable condition, it will be sent back at your expense.
All qualifying OEM returns must be shipped within 30 days of the original invoice.
Returns are subject to a minimum of 15% restocking fee.
Shipping Errors
In the rare event a shipping error occurs caused by us, we will gladly take the product back. You must report errors within five working days of delivery of goods.
Customer Order Errors
We will take back products ordered in error by customers; however, a 15% restocking charge will apply. Returned products must be in original packaging and factory sealed where applicable. If products are not received in salable condition, they will be sent back at the customer’s expense.
Obtaining a Return Authorization Number
To obtain a return authorization number, please submit return request on the returns link below. The returns department will contact you within 48 hours with authorization and shipping instructions.
Preparing Return for Shipment
Items must be returned in an outer corrugated package. Items returned with shipping labels affixed and/or with writing on the product packaging will not be accepted. All items must be returned with adequate packaging to minimize possible damage when returned. Please write RA# on outside of the package. Any shipment arriving without RA# will be refused. All returns must be shipped freight pre-paid.
Please submit your RMA request to Sales@DelraySales.com.
